Frequently Asked Questions

Welcome to the TheDailyCarry FAQ page. Here you will find quick answers to our most common questions regarding shipping, returns, payment security, and order tracking.

SHIPPING & DELIVERY

1. Where do you ship?

We ship exclusively within the Contiguous United States. We do not offer international shipping.

2. How long does shipping and handling take?

Handling / Processing Time: All orders are prepared and dispatched within 1 to 3 business days (Monday – Friday, Order cut-off time is 5:00 PM ET).
Standard Shipping: Transit time takes 5 to 8 business days ($6.00 Flat Rate).
Express Shipping: Transit time takes 3 to 5 business days ($14.50 Flat Rate).

3. How much does shipping cost?

Standard Shipping: $6.00 Flat Rate
Express Shipping: $14.50 Flat Rate

4. How can I track my order?

Once your order ships, we will email you a carrier tracking number (USPS, UPS, or FedEx). You can track your order status in two ways:

Visit our order tracking page and enter your Order Number and Email.
Click the tracking link sent in your shipping confirmation email (please allow 24–48 hours for carrier updates).

5. What if my package is delayed or I entered the wrong address?

Delayed Packages: Please check your tracking link first. If it has not updated for several days, email us at support@thedailycarry.shop.
Address Changes: If you entered an incorrect shipping address, please contact us or call +1 (973) 750-4707 immediately. We can update your address only before the order enters fulfillment or shipment.

RETURNS, CANCELLATIONS & REFUNDS

6. What is your return policy?

We offer a hassle-free 30-day return policy. You have 30 calendar days from the date your item is delivered to request a return. Items must be unused, unwashed, in original condition, and in original packaging with tags attached.

7. Who pays for return shipping, and are there restocking fees?

Return Shipping Cost: $0.00 (FREE). We provide a downloadable prepaid return shipping label via email.
Restocking Fees: $0.00 (NONE). We do not charge any restocking fees or administrative penalties for returns.

8. How do I start a return?

Email us at support@thedailycarry.shop with your Order Number and reason for return.
Upon approval, we will email you a printable Prepaid Return Shipping Label.
Download and print the label, attach it to your secure package, and drop it off at any authorized carrier location.

9. Can I change or cancel my order?

Yes! You can cancel or modify your order at any time before it has been fulfilled or shipped. Please contact us immediately by phone or email to request a cancellation.

10. What if I receive a damaged, defective, or incorrect item?

If your item arrives damaged or defective, please contact us within 7 calendar days of delivery at support@thedailycarry.shop with your order number and clear photos/videos of the item and packaging. We will send a free replacement or issue a full refund immediately.

11. How long does a refund take?

Once we receive and inspect your return, we will process your refund back to your original payment method. Please allow up to 10 business days for your financial institution to post the refund to your account statement.

PAYMENTS & SECURITY

12. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, and PayPal during checkout.

13. Are my payment details secure?

Yes, 100%. All transactions are encrypted via SSL (Secure Socket Layer) and processed securely through level-1 PCI-compliant payment gateways (Shopify Payments / Stripe). We do not store your full card details on our servers.