Refund policy

At TheDailyCarry customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. We offer a transparent, straightforward, and customer-friendly 30-day return policy.

30-Day Return Eligibility

You have 30 calendar days from the date your package tracking shows "Delivered" to request a return.

To qualify for a return and refund:

The item must be unused, unwashed, and in its original condition.

The item must be in its original packaging with all tags attached.

Proof of purchase (Order Number or Email Receipt) is required.

How to Initiate a Return

Contact Support:

Send an email to support@thedailycarry.shop or call +1 (973) 750-4707 with your Order Number and reason for return.

Receive & Print Return Label:

Once approved, our support team will email you a prepaid return shipping label. Simply download and print the label at home.

Pack & Drop Off:

Securely package the item in its original box, attach the printed label to the package, and drop it off at any authorized carrier (USPS/UPS) location.

Return Shipping & Restocking Fees

Restocking Fees: We charge $0.00 Restocking Fees. You will never pay a penalty or restocking fee for returning an eligible item.
Return Shipping Costs: Return shipping is 100% FREE ($0.00). Whether you are returning an item due to a defect or simply changed your mind, we provide a prepaid downloadable label at no additional cost to you.

Order Cancellations

You can cancel your order at any time before it has been fulfilled or shipped.
To cancel, contact us immediately at support@thedailycarry.shop or +1 (973) 750-4707.
If your cancellation request is received prior to fulfillment, we will cancel the order and issue an immediate full refund. Once an order has been fulfilled/shipped, it cannot be canceled, but you may return it upon arrival using our standard return process.

Damaged, Defective, or Incorrect Items

Please inspect your package upon delivery. If your order arrives damaged, defective, or incorrect:

If your item arrives damaged or defective, please notify us within 7 days so we can process an immediate replacement. However, you are still covered by our standard 30-day return policy.
Provide your order number along with clear photos or videos of the issue and packaging.
We will immediately issue a replacement or process a full refund.

Refunds & Processing Time

Inspection: Once your returned package is delivered to our facility, please allow 2 to 3 business days for our team to inspect the returned item.
Approval Notification: We will notify you via email regarding the approval or rejection of your refund.
Refund Timeframe: Once approved, your refund will automatically be processed and credited back to your original payment method. Please allow up to 10 business days for your bank or card issuer to post the funds to your account statement.